Frequently Asked Questions
What payment methods do you accept?
We accept various payment methods, including credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. Simply choose your preferred payment method during the checkout process.
What is the typical duration for shipping?
Normally the shipping time is 8-15 days. The exact shipping time depends on the shipping address and the shipping method you choose. Please note that in some cases there may be unforeseen delays beyond our control, such as customs clearance or unforeseen events.
Can I track my order?
Yes, once your order has been shipped, you will receive a shipping confirmation with a tracking number. You can use this number to track the status of your shipment on the shipping carrier's website.
What is your return policy?
We offer a 30-day return guarantee for defective or damaged products. Please contact our customer service to arrange a return. For more information, refer to our return policy on our website.
How can I contact customer service?
Our customer service is here to assist you. You can reach us through the contact form on our website or via email at [email address]. We will respond to you as soon as possible.
Can I modify or cancel my order?
Once an order is placed, it is typically processed immediately to ensure prompt delivery. Please contact our customer service immediately if you need to make modifications or request a cancellation. We will do our best to accommodate your request.
We accept various payment methods, including credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. Simply choose your preferred payment method during the checkout process.
What is the typical duration for shipping?
Normally the shipping time is 8-15 days. The exact shipping time depends on the shipping address and the shipping method you choose. Please note that in some cases there may be unforeseen delays beyond our control, such as customs clearance or unforeseen events.
Can I track my order?
Yes, once your order has been shipped, you will receive a shipping confirmation with a tracking number. You can use this number to track the status of your shipment on the shipping carrier's website.
What is your return policy?
We offer a 30-day return guarantee for defective or damaged products. Please contact our customer service to arrange a return. For more information, refer to our return policy on our website.
How can I contact customer service?
Our customer service is here to assist you. You can reach us through the contact form on our website or via email at [email address]. We will respond to you as soon as possible.
Can I modify or cancel my order?
Once an order is placed, it is typically processed immediately to ensure prompt delivery. Please contact our customer service immediately if you need to make modifications or request a cancellation. We will do our best to accommodate your request.
